Cookie Policy
This Cookie Policy explains how EverFlow Veterinary Codes™, LLC ("EVC™," "we," "us," or "our") uses cookies and similar tracking technologies on our website and services. This policy should be read alongside our Privacy Policy.
1. What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help websites remember information about your visit, which can make your next visit easier and the site more useful to you.
1.1 Types of Cookies
- Session Cookies: Temporary cookies that expire when you close your browser
- Persistent Cookies: Cookies that remain on your device for a set period or until you delete them
- First-Party Cookies: Set by our website directly
- Third-Party Cookies: Set by other companies through our website
2. How We Use Cookies
We use cookies for several purposes, which we've categorized below. Each category serves a specific function in providing and improving our services.
2.1 Essential Cookies
These cookies are necessary for our website to function properly. They enable core functionality such as security, network management, and accessibility.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| JSESSIONID | Maintains your login session and security | Session | Essential |
| CSRF-TOKEN | Protects against cross-site request forgery attacks | Session | Essential |
| auth_token | Authenticates your API requests | 30 days | Essential |
| cookie_consent | Remembers your cookie preferences | 1 year | Essential |
2.2 Functional Cookies
These cookies enhance functionality and personalization. They remember your preferences and choices to improve your experience.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| user_preferences | Stores your interface preferences and settings | 1 year | Functional |
| language_preference | Remembers your selected language | 1 year | Functional |
| theme_setting | Remembers your preferred color theme | 1 year | Functional |
2.3 Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting information anonymously. This helps us improve our service.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| _ga | Google Analytics - distinguishes unique users | 2 years | Analytics |
| _ga_* | Google Analytics 4 - session and campaign tracking | 2 years | Analytics |
| usage_analytics | Our internal analytics for feature usage | 90 days | Analytics |
2.4 Performance Cookies
These cookies collect information about how you use our website to help us improve performance and user experience.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| performance_monitor | Monitors page load times and performance metrics | 30 days | Performance |
| error_tracking | Helps identify and fix technical issues | 7 days | Performance |
3. Third-Party Cookies
We may allow certain third-party services to set cookies on our website to provide specific functionality or analytics. These services have their own privacy policies.
3.1 Analytics Services
- Google Analytics: Web analytics service - Privacy Policy
- Mixpanel: Product analytics - Privacy Policy
3.2 Support Services
- Intercom: Customer support chat - Privacy Policy
- Zendesk: Help desk functionality - Privacy Policy
3.3 Content Delivery
- Cloudflare: Performance and security - Privacy Policy
4. Cookie Consent and Management
4.1 Cookie Banner
When you first visit our website, you'll see a cookie banner that looks like this:
This website uses cookies to provide essential functionality, analyze usage, and improve your experience. By continuing to use this site, you consent to our use of cookies.
[Accept All Cookies] [Manage Preferences] [Essential Only]
4.2 Managing Your Preferences
- Cookie Preference Center: Click "Manage Preferences" in our cookie banner
- Browser Settings: Configure your browser to block or delete cookies
- Opt-out Links: Use opt-out mechanisms provided by third-party services
4.3 Browser Controls
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Cookies and site data
5. Impact of Disabling Cookies
5.1 Essential Cookies
If you disable essential cookies, some features of our service may not work properly:
- You may need to log in repeatedly
- Security features may be compromised
- Your preferences and settings won't be saved
- Some forms may not submit correctly
5.2 Non-Essential Cookies
Disabling non-essential cookies will:
- Prevent us from analyzing how you use our service
- Make it harder for us to improve user experience
- Limit personalization features
- Reduce the effectiveness of our support services
6. Mobile Apps and SDKs
If you use our mobile applications, they may use similar technologies to cookies, including:
- Device Identifiers: Unique identifiers for analytics and functionality
- Local Storage: Data stored locally on your device
- SDKs: Software development kits that may collect usage data
You can manage these through your device settings and our app preferences.
7. Data Retention
- Session Cookies: Deleted when you close your browser
- Functional Cookies: Typically 1 year or until you clear them
- Analytics Cookies: Up to 2 years as set by the service provider
- Essential Cookies: Varies based on security requirements
8. International Data Transfers
Some of our third-party cookie providers may transfer data internationally. These transfers are protected by:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Other approved transfer mechanisms
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect information from children through cookies. If you believe a child has provided information through our cookies, please contact us immediately.
10. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make changes:
- We'll update the "Last Updated" date at the top of this policy
- For significant changes, we'll provide notice through our website or email
- Your continued use of our service constitutes acceptance of the updated policy
11. Contact Us About Cookies
EverFlow Veterinary Codes™, LLC
Data Protection Officer
Email: privacy@everflowvet.com
Phone: +1 602-531-1256
Address: 4400 N Scottsdale Rd, Ste 9-483, Scottsdale, AZ 85251
Subject Line: "Cookie Policy Inquiry"
Response Time: We respond to cookie-related inquiries within 7 business days.
Your Rights
You have the right to:
- Know what cookies we use and why
- Withdraw consent for non-essential cookies
- Access information stored in cookies about you
- Request deletion of cookie data
- File complaints with relevant supervisory authorities