Cookie Policy

This Cookie Policy explains how EverFlow Veterinary Codes, LLC ("EVC," "we," "us," or "our") uses cookies and similar tracking technologies on our website and services. This policy should be read alongside our Privacy Policy.

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites remember information about your visit, which can make your next visit easier and the site more useful to you.

1.1 Types of Cookies

• Session Cookies: Temporary cookies that expire when you close your browser
• Persistent Cookies: Cookies that remain on your device for a set period or until you delete them
• First-Party Cookies: Set by our website directly
• Third-Party Cookies: Set by other companies through our website

2. How We Use Cookies

We use cookies for several purposes, which we've categorized below. Each category serves a specific function in providing and improving our services.

2.1 Essential Cookies

These cookies are necessary for our website to function properly. They enable core functionality such as security, network management, and accessibility.

Cookie Name	Purpose	Duration	Type
JSESSIONID	Maintains your login session and security	Session	Essential
CSRF-TOKEN	Protects against cross-site request forgery attacks	Session	Essential
auth_token	Authenticates your API requests	30 days	Essential
cookie_consent	Remembers your cookie preferences	1 year	Essential

2.2 Functional Cookies

These cookies enhance functionality and personalization. They remember your preferences and choices to improve your experience.

Cookie Name	Purpose	Duration	Type
user_preferences	Stores your interface preferences and settings	1 year	Functional
language_preference	Remembers your selected language	1 year	Functional
theme_setting	Remembers your preferred color theme	1 year	Functional

2.3 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting information anonymously. This helps us improve our service.

Cookie Name	Purpose	Duration	Type
_ga	Google Analytics - distinguishes unique users	2 years	Analytics
_ga_*	Google Analytics 4 - session and campaign tracking	2 years	Analytics
usage_analytics	Our internal analytics for feature usage	90 days	Analytics

2.4 Performance Cookies

These cookies collect information about how you use our website to help us improve performance and user experience.

Cookie Name	Purpose	Duration	Type
performance_monitor	Monitors page load times and performance metrics	30 days	Performance
error_tracking	Helps identify and fix technical issues	7 days	Performance

3. Third-Party Cookies

We may allow certain third-party services to set cookies on our website to provide specific functionality or analytics. These services have their own privacy policies.

3.1 Analytics Services

• Google Analytics: Web analytics service - Privacy Policy
• Mixpanel: Product analytics - Privacy Policy

3.2 Support Services

• Intercom: Customer support chat - Privacy Policy
• Zendesk: Help desk functionality - Privacy Policy

3.3 Content Delivery

• Cloudflare: Performance and security - Privacy Policy

4. Cookie Consent and Management

4.1 Cookie Banner

When you first visit our website, you'll see a cookie banner that looks like this:

4.2 Managing Your Preferences

You can manage your cookie preferences in several ways:

• Cookie Preference Center: Click "Manage Preferences" in our cookie banner or click here
• Browser Settings: Configure your browser to block or delete cookies
• Opt-out Links: Use opt-out mechanisms provided by third-party services

4.3 Browser Controls

Most browsers allow you to control cookies through their settings. Here's how to manage cookies in popular browsers:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions > Cookies and site data

5. Impact of Disabling Cookies

5.1 Essential Cookies

If you disable essential cookies, some features of our service may not work properly:

• You may need to log in repeatedly
• Security features may be compromised
• Your preferences and settings won't be saved
• Some forms may not submit correctly

5.2 Non-Essential Cookies

Disabling non-essential cookies will:

• Prevent us from analyzing how you use our service
• Make it harder for us to improve user experience
• Limit personalization features
• Reduce the effectiveness of our support services

6. Mobile Apps and SDKs

If you use our mobile applications, they may use similar technologies to cookies, including:

• Device Identifiers: Unique identifiers for analytics and functionality
• Local Storage: Data stored locally on your device
• SDKs: Software development kits that may collect usage data

You can manage these through your device settings and our app preferences.

7. Data Retention

Cookie data is retained for different periods based on the type and purpose:

• Session Cookies: Deleted when you close your browser
• Functional Cookies: Typically 1 year or until you clear them
• Analytics Cookies: Up to 2 years as set by the service provider
• Essential Cookies: Varies based on security requirements

8. International Data Transfers

Some of our third-party cookie providers may transfer data internationally. These transfers are protected by:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Other approved transfer mechanisms

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children through cookies. If you believe a child has provided information through our cookies, please contact us immediately.

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make changes:

• We'll update the "Last Updated" date at the top of this policy
• For significant changes, we'll provide notice through our website or email
• Your continued use of our service constitutes acceptance of the updated policy

11. Contact Us About Cookies

If you have questions about our use of cookies or want to exercise your rights regarding cookie data, please contact us: